07-09-2022 16:12 - edited 07-09-2022 16:20
Hey all.
i have a TIVO V6 box and last night all of a sudden it created a fault and has red lines on the tv shows and a white circle on the guide.
I have changed the HDMI cable and checked the coaxial cable to make sure it’s secure, removing it and reattaching but still with no avail- we have an engineer coming Saturday but thought maybe someone might have had this issue before and knows a fix?
I’ve uploaded images to my Dropbox as they are over 2mb the size needed to add here…
https://www.dropbox.com/sh/m3g770ognvo7bor/AAB9vSA339InXJe4Bdy5MXGva?dl=0
thank uou
Jon
Answered! Go to Answer
on 07-09-2022 19:05
Hey Dave,
Thank you for your reply. The tv is fine freeview on the tv was fine and I changed the HDMI cable and checked the coaxial cable.
Thankfully an hour later it seemed to fix itself so I cancelled the engineer!
Thank you!!
on 07-09-2022 17:02
Can now ignore the above it seems to have fixed itself 🙂
on 07-09-2022 17:13
Hi Jon,
The forum staff won't be able to check your images as they are on an external link.
As with most companies VM block external sites to ensure their systems aren't impacted in any way by malware etc.
It's also for your own security, even though the possibility is rare, if agents had access to external systems they could pass on bank details, credit card details, dob etc.
Looking at the images you've posted it appears to me that either your TV screen has been damaged, or the TV picture settings have been changed.
Do you have any issues when using terrestrial TV?
Have you tried connecting your V6 box to a different TV to see if the problem follows the box?
You should be able to resize the images when uploading them as per
https://community.virginmedia.com/t5/help/faqpage/title/images_insertimage_v2
Note: Full Size inserts the image at the full size of the original file. Small, Medium, and Large insert the image at the sizes defined by the community.
We don't stretch images, so very small images won't get any bigger regardless of the image size you choose.
You can also upload an image from the web.
on 07-09-2022 19:05
Hey Dave,
Thank you for your reply. The tv is fine freeview on the tv was fine and I changed the HDMI cable and checked the coaxial cable.
Thankfully an hour later it seemed to fix itself so I cancelled the engineer!
Thank you!!