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PaulPointer72
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T6 box freezing, jumping and pixelating when viewing recorded programs

We have been a customer since 5 December 2020. So our equipment is all new. 

Internet is fine but the T6 box occasionally blips with watching tv (I.e. the information bar suddenly appears). 

More frustratingly when watching back 95% of recorded programs they suddenly freeze, jump and pixelate. The control will not work and the box needs shutting down and restarting. 

I have spoken to someone at virgin who ran various checks etc, but still doing it. It seems to me to be a problem with the hard drive. Is there a way to fix it or will it require a new box?

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japitts
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Re: T6 box freezing, jumping and pixelating when viewing recorded programs

Does live TV work ok? How about when you pause/rewind live TV?

If your hard drive has problems, your box will be replaced. VM don't repair hard drives on home visits.

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PaulPointer72
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Re: T6 box freezing, jumping and pixelating when viewing recorded programs

Many thanks kg s for the reply. 

tv mostly ok just stop sometimes and we get the info bar come up the go off. 

stopping live tv ok most of the time but to be honest it is not something we often do. 

sounds like I should contact virgin about another box. 

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