Signed up in July 2 v6 boxes suggestions not working reported it all I got was waiting for updating software. Went to bills and payments. Suggestions not part of contract. No reductions on payment. If I had known this problem. I would have stayed with Sky it is not fit for the purpose it was made for
With regards to suggestions not being part of the contract, that's not true. You took out your TV contract with Virgin based on the services and features it offers. If you're not able to use the service to its full functionality, compensation is definitely in order.
The best people to speak to are retentions, the "thinking of leaving us" option when you ring up. Tell them about the issues, point them to the many threads on these forums and provide the fault reference number. Tell them you would like your bill crediting as you're not getting the service you're paying for. They're usually quite helpful but if they're not playing ball, make sure you specifically say "I would like to make a formal complaint" so it's logged as such and action is taken.