Hi, subtitles working fine on live TV, but not working on recorded programmes. Were working fine up till yesterday, and are turned on in settings. Also checked they're on in options.
Are there any particular programs or channels this is happening on? It may be related to the Red Bee problems as per the link below, which is affecting all TV carriers..
I don't work for Virgin Media.
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Hi Dave, I'll have to check, think both programmes I recorded were on channel 4.
Thanks for your reply.
Welcome back to the community and thanks for taking the time to post here on our forums.
Are you still having issues with your subtitles or been able to confirm the programmes that have had issues, we can take a further look into this for you.
Thanks for your response.
I still can't get subtitles for programmes on channels 4&5. This occurs on live & recorded programmes.
This probably answers as well as anything...
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