Welcome to our Community Forum Icewit and sorry to hear you're having problems with your TiVo Box.
Using the information we have on here I've found your details to take a look but I'm unable to as it's offline. Can you turn the problem tV Box on for me so I can check it's details?
Also, please confirm if you have more than one Tv Box and if so do they show any problems as well? And are you having any problems watching the live channels and On Demand or is it just recorded playbacks?
Sorry for the questions, I just want to get a better understanding so I can help.