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d_hunt94
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Stuttering Recording

Hi, 

We have been experiencing stuttering recordings for a good few weeks. Totally unwatchable. 

Is there a known fix?

 

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japitts
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Re: Stuttering Recording

Can you view live TV channels ok? That will prove whether this is being caused by a problem with your incoming TV feed.

If that's ok - try pausing your live TV for 30 seconds and watch delayed. That uses your hard drive in the same way and is effectively a recording. Does this work ok?

If live TV is problematic, that will affect any resultant recordings. If your box has hard drive problems, then that'll affect all recorded & paused content.

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d_hunt94
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Re: Stuttering Recording

Hi,

We have the stuttering when we pause and then watch on delay, as well as recordings. 

Live TV seems to be unaffected. 

Thank you for the quick response.

David

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japitts
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Re: Stuttering Recording

That strongly suggests your box has hard drive issues. They can't be fixed remotely and will necessitate a box replacement sooner or later.

You can either wait here for VM staff to pickup (may take a couple of days) or call into faults to report it. (150 from a VM phone, 0345 4541111 from any other phone)

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d_hunt94
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Re: Stuttering Recording

Thank you so much for your help. I will await contact from VM staff to help rectify. 

Thanks again, 

David

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Hayley_S
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Message 6 of 6
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Re: Stuttering Recording

Hello @d_hunt94,

 

Welcome to the community page, thank you for posting on here.

 

I am sorry to see you are having issues with your recordings.

 

I will send you a private message so I can investigate this further. Please look out for a plum envelope at the top right of your screen.

 

Many thanks,

Hayley
Forum Team



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