Hi, my mother in law’s V6 Box won’t go past the welcome screen and after a while just turns off. It is making a noise like it’s trying to boot up but just shows the constant orange light. We’ve tried turning off the power and leaving it for a while before restarting but no joy. We’ve run the self testing through the web page but this says “your TV box is online” and “your tv box looks good”. This is clearly incorrect as it says exactly the same when we’ve run the test with the box switched off and all leads disconnected - what a fraud! 😞
Any ideas? I suspect a fault with the box, probably the hard drive. I don’t look forward to spending hours trying to get through on the phone to book an engineer.