Had my virgin TiVo box installed 24 hrs ago and now stuck on start up screen. I have unplugged all cables for 5min, still not responding
Thanks for your post and welcome to the community.
I'm sorry you're having problems with your new box being stuck on the start up screen.
It looks like you've already had a chat with our team and this should all be resolved now.
Please get back to us if you need anything further.