Got up this morning and TiVo V6 stuck going between welcome screen, starting up screen then what looks like a down load arrow.
Reset box and nothing unplugged the lot for few mins not working. So turned off for most the day just tried again and still no joy.
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This generally means your v6 box has attempted an update but failed to complete it successfully. Occasionally a reboot can resolve this however usually the box will need to be replaced.
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I've tried reboot and its still not working. How do I get it replaced? I can't seem to get through to anyone. I understand its a difficult time right now.
I'm sorry to hear that your current V6 won't start up properly.
I can see that you were able to speak with our helpline who have sent out a replacement out to you. Please let us know how things go once you've received that.
If you have any questions or concerns please don't hesitate to ask.