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Charlotte6
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Stuck getting volume on v6 remote to work as have new smart tv.

Hi there

I recently purchased a new tv, plugged v6 box in no issues all fine, but cannot get the volume to work, I have followed the steps via help and settings, programme my remote, entered all the codes they give me, doesn't work, put in the make of my TV, it's a Hitachi tried another 48 codes they gave me none of them worked.

Does anyone know how this can be done? Thank you.

Ps I've had the virgin engineer programme all my other remotes so never been able to do it.

Thank you

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japitts
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Message 2 of 14
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Re: Stuck getting volume on v6 remote to work as have new smart tv.

Have you tried all the codes on...

https://www.directutor.com/content/remote-control-codes-hitachi-tvs 

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BumbleVMTech
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Re: Stuck getting volume on v6 remote to work as have new smart tv.

Hi have you also tried TV+Clear (LED flashes green twice) type 0999 and then keep pressing channel up until the TV turns off.  Then press OK

 

Regards

Rich


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Hayley_S
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Re: Stuck getting volume on v6 remote to work as have new smart tv.

Hello @Charlotte6.

 

Thank you for contacting us on our community page, hope you are well.

 

I am sorry for the issues you are having with your volume on your V6 box.

 

I can see you have accepted @japitts post response as a accepted solution, does this mean you no longer require help with this? Please do let us know.

 

Look forward to your response.

Hayley
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Charlotte6
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Re: Stuck getting volume on v6 remote to work as have new smart tv.

Hi there

Thank you for your message, I'm getting used to this page so clicked that in error. 

Unfortunately it's still.not resolved but have had a virgin engineer visit me but with My type of TV it can't be done.

Many thanks

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Hayley_S
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Re: Stuck getting volume on v6 remote to work as have new smart tv.

Hello @Charlotte6.

 

Thank you for coming back to me 🙂

 

Oh no, that is not the news you want to hear, I am sorry that we are unable to resolve this.

 

Do you have any other TV's in the home you can use this on?

 

Many thanks,

Hayley
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Charlotte6
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Re: Stuck getting volume on v6 remote to work as have new smart tv.

No worries.

Its OK nothing more can be done I'll just use my tv remote for volume

 

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newapollo
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Re: Stuck getting volume on v6 remote to work as have new smart tv.

Hi Charlotte6,

It's possible that the remote has already been paired with a different TV.

Please try the following :-

Press TV and Clear at the same time until the light on the remote flashes green. 

Then press thumbs down 3 times followed by OK twice. 

This should reset the remote and force it to re-pair.

 

Have you tried following the instructions for the V6 and TIVO on this page?

 https://www.virginmedia.com/help/virgin-tv-pairing-tv-remote 

 

Dave

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Travis_M
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Re: Stuck getting volume on v6 remote to work as have new smart tv.

Hi @Charlotte6

 

Is this issue still ongoing now?

 

Regards

Travis_M
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Charlotte6
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Re: Stuck getting volume on v6 remote to work as have new smart tv.

Hi Travis

Yes it's still not resolved but I've left it now as I had a virgin engineer look at it and said it can't be done as my type of TV has beeh causing a issue with doing this 

Many thanks

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