Hi i had an A01 error come up when I tried to stream apps, on demand and catch up. Some "improvements work" was done on 13.7.21. I did a speed test on my box and it says connection not strong enough. Then last night c133 I've restarted it several times, it was also restarted remotely last night by Virgin.
I can watch tv and my shows but that's it since the maintenance.
Ive checked my network status it says I've a wired ether net adapter and its connected, i also tested my connection which was successful. On Network Diagnostic it says port configuration test failed. Im not much of a techno whizz so be gentle with me.
Ok, Ethernet is ideal - makes things easier. And I'll ask the obvious question first - is the cable connected to your homehub at the other end?
Disregard the port config test, that's inaccurate at the best of times. I'm confused when you said in a previous post about a speed test, it's odd for a wired connection to report that if it's the same speed test I'm thinking of (which is Home > Help & Settings > Help > TV Care > TV Speed test)
However, the simple thiing - if your connection reports as "aok", then at the bottom of the network connection screen, please choose "Connect to Virgin Media services now". Sit back for perhaps 30minutes and recheck this screen. What I'd like to see is the connection timestamped with "success" on the left. Is it?
Retry some streaming/OnDemand/apps now.
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