Streaming problems

[philct]

Since just before Christmas I've been having problems when using the catch up service and apps such as the iPlayer and All4. Programs won't start streaming, or hang part way through, or there's a lot of buffering. After resetting the TiVo box it's OK for a while but the problems keep recurring. Given the time it takes to reset this isn't a long term solution.

[philct]

Further information:

Network signal strength is 100% and 'Excellent' 

Broadband speed is 100 megabits 

Clearing the cache using the remote does not make any difference 

[japitts]

Do you have a TiVo or a V6? You've referred to both, and the Internet connectivity differs.

https://www.virginmedia.com/care/tv-fault/which-tv-box 

[philct]

It's a V6.

[japitts]

Wonderful.

How is the V6 connected to your Hub - is it wireless or Ethernet?

If wireless, what's the signal strength reported under the Network Connections screen? Help & Settings > Settings > Network.

If that's the 100% you refer to above, I'd suggest an Ethernet cable connection for starters.

[philct]

Thank you for the suggestion but I can't see why that would make a difference.

It's been on Wireless connection since we got the box some years ago. If there's a sudden change in performance and the WiFi has over the years got faster then it's unlikely to be the problem.

[japitts]

Ethernet is always recommended, and if your signal strength is 100% there's no reason I can see that you wouldn't - given the evident proximity.

If nothing else, it's an elimination exercise. If it makes no difference, then the problem lies elsewhere. If it solves it, then wireless is the issue. No brainer to at least try.

[John_GS]

Hi philct

Thanks for posting and welcome to the community.

Sorry to hear of any issues with the TV programs buffering, I fully appreciate how frustrating that must be and I do wish to assist you in this matter.

I have done a system check and no issues/area outages are showing which would be causing this.

Thank you to japitts for commenting the brilliant suggestion and I want to advance that if we can - the V6 box, is this anywhere within range of a router; IE could it be connected via Ethernet? I always have a rule personally where anything in range of the router that can be connected via Ethernet is, as saves the bandwidth of the WiFi and always recommended over the two. 

If not, can you use the Connect App please - https://www.virginmedia.com/broadband/connect-app - when downloaded, you can do a wireless scan in the property which should help you identify and fix any coverage blackspot issues. 

Please keep us posted how you get on. 

Best,

[philct]

At the moment streaming is ok. I've made a note of the speed reported on the network status page - about 360Mb per sec. If the problem recurs I'll see what the speed is then. If the speed has dropped I'll try the Ethernet connection.

It's worth pointing out that:

we've always used WiFi since we got the V6 box with no problems and our WiFi speed is faster now than when we got the V6

The hub is only about 50 cm from the V6 

I