As per the message, your phone must be on the same home network as your V6 box. If you are hooked up to your mobile network internet or the Virgin public hotspot broadcast by your hub you are not on the same network.
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I have problems with watching programmes on my iPhone I get messages shown above I’ve tried switching both boxes (broadband and v6) on an off still nothing happens I tried to rescan nothing happens I have exclamation mark on side of remote control and info how can I sort this out?
Hi @Meena-75 thanks for your post although I'm sorry to hear of your concerns raised.
It is strange, as I would imagine that both your V6 box and your iPhone are on the same network. When you scan for wifi networks on your phone, can you please confirm that the name on your network is the same (not the IP address) as which your V6 box is connected to.
If you haven't customised your network name, this should generally begin with VM.
Please let us know how you get on.
Thanks for the additional information on this. Have you tried to install the application on a different device, to see if things work? You've mentioned the Network Diagnostic, is the Port Configuration failure displaying on the V6 Box?
Can you please try going to Home > Help & Settings > Settings > Network and advising whether any of the updates are failing? If so, what reason does the page provide?
I've ran checks on our end, and I can see that your Hub has been online for more than 10 days, can you please try rebooting this by switching it off at the back for 30 seconds, before switching it back on again? This will refresh the connected devices and any associated IPs.
Reece - Forum Team
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The latest software on my iPhone is 12.5.5 and I have installed and reinstalled the app still not working and I did network diagnostic on my box and the port configuration failed.
The port configuration test generally fails on both Tivo and V6 boxes but it makes no difference to the boxes operation and can be ignored.