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Paperboy
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Message 11 of 19
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Re: Store

Phoned 150, it said they would send a signal to fix the problem. They did and it didn’t. Still getting pauses in streaming and the TiVo speed test still says there is a problem. Could you please arrange for this to be looked at, or even a visit?

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Message 12 of 19
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Re: Store

Are you able to run a speed test wired to a laptop or PC?

 

Rob

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Message 13 of 19
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Re: Store

Haven't tried, but surely the point is that I'm getting pauses on streaming feedback and the TiVo box sees a problem?

 

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Very Insightful Person
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Message 14 of 19
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Re: Store

I guess this test is required to see if you have a general broadband (speed) issue.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 15 of 19
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Re: Store

Hi Paperboy,

 

Ernie_C's guess was indeed correct. I'm afraid that without a clearer idea of where the issue originates, we'll be unable to effectively work towards a resolution. A cabled speed test on another device will help to determine whether the problem lies with the broadband service itself, or is limited to the V6 box or even the Powerline. Would you be happy to do this so we can advise further?

 

Thanks,

Rachael

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Message 16 of 19
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Re: Store

Do you recommend a particular speed test?

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michaeldavis
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Message 17 of 19
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Re: Store

The online broadband testers are next to useless.
Go to Check service status  login using your virgin media details.
To the right of the Broadband section click on Run Test.
Then follow the on screen instructions.



You can't learn anything from a mistake until you admit that you've made it.
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Paperboy
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Message 18 of 19
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Re: Store

I ran that test, butit just said it didn’t find a fault - no details of speeds. Meanwhile, the TiVo test on the TV says there is a problem. None the wiser, only that streaming still pauses during playback. HELP!

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Message 19 of 19
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Re: Store

Thanks Paperboy, 

We'll see if we can get to the bottom of this via PM. 

:) 

Emma_C - Forum Team
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