So I pre-order Bohemian Rhapsody for my daughter, buy it on the day of release, but when we try to watch it, the store won’t let me sign in, then there is an error. I bet Sky customers didn’t have this problem. Unacceptable Virgin Media!
That is crazy! So you have to sign in online and then again on the TV, which takes ages! I eventually got in, but even then, the film pauses every 10 seconds. REALLY not good enough. Will never buy from Virgin again.
Initially, I would suggest trying the film again today as there were issues with the Virgin Media Store yesterday which, I think, have been fixed. (I’ve just tested the only film we have and it played OK.)
It would also be worth doing a V6 speedtest to see how your home network connection is performing.
You can do this by navigating as follows on your V6:
Home > Help & Settings > Help > Our Other Products > Broadband > Take a Speed Test >
When you see the Start TV Speed Test button, press Play, not OK and you will get a full, quantified speedtest.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
The main problem was not being able to access the film when we wanted to see it. The problem now seems to be the internet feed. The test on the V6, that was recommended, will not work, which makes me think there is a problem with it, rather than the film.