Virgin Media Community

[MaryArea20]

Hello, I am sick of Virgin Media recording shows I have no interest in. I have done thumbs down x 3 and only have one specific selection to automatically record. This smart box is close to having its cords pulled. 

I have not selected for all free space to be used. I’m on top of my series links. 
it’s just so random sometimes …. 

thanks for any help

[japitts]

Sounds like suggestions are enabled..

Home > Help & Settings > Settings > Recordings > Suggestions

[MaryArea20]

Hello. Thank you I followed your suggestions but found suggestions were not activated. It’s as if it knows what I usually watch and then just goes ahead and records - even though to try to counteract these I add 3 thumbs down.

VM is so frustrating - never a human when you need one.

Thank you again for your suggestion

[japitts]

Have you tried toggling suggestions on & off again?

Is there any pattern to these recordings?

[Lee_R]

Hi MaryArea20 thanks for getting back to us.

There is an option to do a factory reset, but keep your recordings.  Have you tried doing this?  If you can and the next time you set anything to manually record, after selecting the recording, select the 'thumbs down' so the box does not identify that as a suggested future recording?

Regards

Lee_R