a week ago
Box will not boot up. Self service checks tell me it's all fine which is laughable as not even on! Lol
Einstein only checks the services on the headed systems and can send a hit to repair a fault. However with your box being offline then no signal is being received or sent from the box.
A hard reboot may be in order. turn off the box at the back
Hold the + and standby buttons (on the v6 box) together and then turn the box on and wait till you see the welcome screen.
A box that won't boot up clearly has a fault. You can try powering it off at the mains for perhaps 10minutes to break the cycle, otherwise I'd recommend you call VM to report your service problem.
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Or they could just do as I posted as that is what the agent will tell them after a power cycle fail.