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Dickenshouse1
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Start up screen

Hi.  
Our v6 box has flashing power button from white to red and two icons in the screen to the left also.  
On the tv is that start up screen.  

 Initially thought software update but it’s been 36hrs now.  

Have checked all cables are connected and reset the box also.   I have the connect app but it’s not work either.   


Ive read we need a new box? Is this correct and how do we sort this?    

any help greatly appreciated.   Thank you.   
donna.   

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Beth_G
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Re: Start up screen

Hi Donna,

 

Thanks so much for posting on the community for help with your TV issue and many apologies for our delayed response.

 

Have you been able to get any help with this since posting? If not, it sounds like we would need to book an engineer to come out and take a look at this for you. If this hasn't been done, I'll be more than happy to get that arranged for you from here.

 

Let me know 🙂

 

Beth

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