Virgin Media Community

[Jimmyd0702]

Have updated my package to include sports and new phone line (already have broadband and mix tv)... was hoping the channels would be on today for the football and golf or does it take 24 hrs?

TIA 😃

[newapollo]

Hi Jimmyd0702,

If you did the regrade over the phone it's usually instant. Any other method can take 24 - 48 hours.

You can try rebooting your V6 to see if that picks up extra channels.

You can also try this method

• Press Home on the remote.
• Select Help & Settings.
• Select Help.
• Select TV Care from the top bar.
• Select Missing channels.
• Select Refresh my channel list to check for missing channels, and to get your Virgin TV V6 box automatically updated if they are missing.
• It may take around 20 minutes and you may need to reboot your V6 again.

[Ernie_C]

Any changes to TV won’t come through until the landline is installed/activated.

[Jimmyd0702]

So I was out of contract and paying £79 a month for 200 bb and basic tv

i was going to cancel and resign up for the £65 a month deal - 200 bb, Sky sports, phone and no connection £65 For 18 months new customer 

customer service said they would match the deal but I had to pay a £30 connection... paid it... and they put me on a deal with no sky sports as they said £65 is for new customers

so had to cancel the order, then cancel virgin  and then sign up as a new customer to get the skysports £65 deal.... unreal lol

[Jimmyd0702]

Didn’t get sky sports at all lol