Have updated my package to include sports and new phone line (already have broadband and mix tv)... was hoping the channels would be on today for the football and golf or does it take 24 hrs?
If you did the regrade over the phone it's usually instant. Any other method can take 24 - 48 hours.
You can try rebooting your V6 to see if that picks up extra channels.
You can also try this method
Any changes to TV won’t come through until the landline is installed/activated.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
So I was out of contract and paying £79 a month for 200 bb and basic tv
i was going to cancel and resign up for the £65 a month deal - 200 bb, Sky sports, phone and no connection £65 For 18 months new customer
customer service said they would match the deal but I had to pay a £30 connection... paid it... and they put me on a deal with no sky sports as they said £65 is for new customers
so had to cancel the order, then cancel virgin and then sign up as a new customer to get the skysports £65 deal.... unreal lol
Didn’t get sky sports at all lol