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emcveigh782
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Sports Channels missing from bigger bundle and sports package

Hi, 
I took out the £65 a month deal which was the bigger bundle with sports, however I am not receiving the additional sports channels which should be included. The Sky sports HD channels are currently greyed out. 

Can someone please help?

 

 

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kreid4
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Re: Sports Channels missing from bigger bundle and sports package

Same for me.

It depends when you started your contract apparently.

Bigger + sports now comes with Sky sports HD.  (usually with a fixed term contract).  

I took my contact out in may.  (I was ask to pay 7.00 extra for HD then, but declined).

There is no automatic upgrade, it is only available to new contracts.

I think is is really a bad way to treat customers. 

 

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emcveigh782
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Re: Sports Channels missing from bigger bundle and sports package

My contract only started yesterday Smiley Sad  and I still don't have access to the advertised additional sports channels 

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kreid4
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Re: Sports Channels missing from bigger bundle and sports package

Help and Settings > Help > TV Care > Missing Channels

Have you tried this?

also check to see if the channels are available on the 

virgin tv control app,  if you have access to it 

https://www.virginmedia.com/shop/tvgo-tvcontrol

 

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emcveigh782
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Re: Sports Channels missing from bigger bundle and sports package

Still no luck. 

Rang virgin Media and being told that it's an extra £7.50 a month for the HD channels.

This is false advertising on their website when it says these channels are included in the bigger bundle + sports 

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kreid4
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Re: Sports Channels missing from bigger bundle and sports package

Call “Retentions” on 150 or 0345 454 1111 - options 1-1-4-5 "Thinking of leaving" - they are open Monday – Friday, 8am - 8pm and on Saturday from 8am - 6pm. – [early is best!]) you will get a UK call centre who are more flexible

You can threaten to cancel within 30 days. 

Maybe somebody from WM can help you via this forum.   

You can also try the chat line and see if they can help.  Does your contract stipulate sky sports hd? 

Good luck.  

This thread has discussed the topic. 

https://community.virginmedia.com/t5/Virgin-TV/Will-sky-sports-be-HD-only-from-1-October-2018/m-p/38...

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