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Sound very quiet playing on v6 box through Onkyo amp

Hi There

I have connected a v6 box with an HDMI cable to my Onkyo AV. I have to turn the sound up to almost 50 on the Onkyo to hear anything from the Virgin box. I have also tried an Optical vable but it made no difference.

WHen I play games on my Xbox the sound is much better and I only have to turn it up to about 20 on the Onkyo.

I can't find anywhere to increase the sound from the v6 box.

Any suggestions?

 

 

 

 

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Re: Sound very quiet playing on v6 box through Onkyo amp

Hi joelouw72,

 

Thank you for your post & welcome to the community. 

 

I'm sorry for the issues you're having. 

 

Can you confirm if the low volume is affecting multiple different programs? 

 

Is it the same for OnDemand content?

 

^Martin

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Re: Sound very quiet playing on v6 box through Onkyo amp

Hi Martin

It's only happening through the Virgin v6 box, everything from the box including OnDemand is soft.

The sound is much better when using Apple TV, Amazon Fire TV and XBox.

Cheers
Johann
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Re: Sound very quiet playing on v6 box through Onkyo amp

Okay thank you, can you press Home on your remote then go to Help & Settings> Settings> Audio> Dolby Digital then select Dolby Digital to PCM (or if already on that one select the other).

 

After you've done this please let me know if there is any change.

 

^Martin

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Re: Sound very quiet playing on v6 box through Onkyo amp

Hi Martin

I have tried both of those and it made no difference.

Johann
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Re: Sound very quiet playing on v6 box through Onkyo amp

Okay, can you please lower the volume on both your Tv and Amp to 0 then increase the volume on the Amp alone and see if this helps with the volume levels.

 

^Maritn

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Re: Sound very quiet playing on v6 box through Onkyo amp

Hi bear in mind that if you select PCM you will not get 5.1 sound only sterio which defeats having a quality amp.Regards Micky
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Re: Sound very quiet playing on v6 box through Onkyo amp

The volume on my TV is on 0 as I use the amp for the volume.
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Re: Sound very quiet playing on v6 box through Onkyo amp

Is the audio volume the same with all programes? I ask because some channels may use different codecs. 

 

When looking in the Onkyo manual, what does it say for guidance with regards to low volume?

 

Thanks,

 

Lisa

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