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Sound problems

Hi, I hope someone can help with my problem.

I have had two engineer visits, in the last week for sound and picture freezing problems.

The first chap changed my box and hoped all would be okay an hour after him leaving the problems were back and I had to book another engineer.

The second chap came yesterday he was very good and replaced the box with the 1tb version and it seemed okay, the picture problem appears to have been cured but the intermittent sound distortion has been more frequent, see todays log.

11am BBC1 for 10mins

12.50pm ITV for 7mins

1.47pm BBC2 for 10mins

4.40pm BBC1 for 8mins

7.05pm BBC1 for  8mins

As you can see the pattern seems to re-occur approximately every two hours.

If left it appears to resolve itself and go back to normal after 7 to 10 mins.

Any help would be gratefully accepted.

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Re: Sound problems

TRIED TO GET THROUGH TO VIRGIN AGAIN, STILL NO JOY JUST BEING TOLD TO TRY AND ALTER AUDIO TO DOLBY PCM AND THEN THEY CUT ME OFF.

I NEED TO SPEAK WITH AN ENGINEER WITHOUT HAVING TO WAIT ON A PHONE FOR OVER AN HOUR, FOR SOMEONE TO ANSWER AND THEN STILL NOT FIXING THE PROBLEM . IT IS VERY BAD CUSTOMER SERVICE.

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Re: Sound problems

Hi you won't speak with an engineer unless he is in your property, unfortunately you have to make do with call centre people a great deal of whom have very little technical knowledge, we all live in hope. Regards Micky
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Re: Sound problems

Thanks for the reply, three more phone calls and still no joy.

Have now escalated it as a formal complaint to head office.

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