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ibbotson
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Sound problems V6

The sound quality and volume levels from my V6 is terrible. Every program/recording has different level adjustments. I note there are a lot of complaints regarding this issue and Virgin should resolve the issue before price rises. I request Virgin to respond and look into this? I have been with Virgin for a long long time but seriously looking at other options now there is another price rise looming.

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japitts
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Re: Sound problems V6

Sometimes sound levels do vary between channels - SD vs HD can often be glaring example, but very occasionally between channels too. It's not necessarily Virgin's problem to resolve - it can be as much an issue with the broadcaster (which will affect all TV providers) as it is the platform.

Can you provide some specific examples of the issue you see, and maybe others can compare.

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ibbotson
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Re: Sound problems V6

It's not just sound level differences between channels, I'm getting sound level going up and down whilst watching a single program especially on recorded programmes. 

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Gareth_L
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Re: Sound problems V6

Hi ibbotson

Sorry you have had to post this question 

What @japitts has advised is correct 

Its beyond our control 

Regarding your 2nd point the price rise 

While we know a price change is never welcome, with rising costs and customers using their services more than ever, need to continue investing to improve performance & reliability for everyone. We’re continuing to upgrade and improve our services to give our customers more. ^GT
Gareth_L

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ibbotson
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Re: Sound problems V6

Hello Gareth

Sorry but I disagree with you.  All services companies are using the pandemic & brexit as an excuse to put there prices up.

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Kath_F
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Re: Sound problems V6

Hi ibbotson, 

Thanks for coming back to us on this. I'm sorry to hear you feel this way. 

We have a great range of offers available to existing customers. If you would like to look at what we can do for you, please contact us and a member of our team will be able to make sure we get you everything you need. You can find and access all of our available contact options, including live chat, here.

Let us know how things go. 

Thanks, 

Kath_F
Forum Team

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