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Sound outages on Sky red button

Sound outages on Sky red button channel 516 (sky sports f1) - the sound is normally ok but if (during a LIVE broadcast) I press the red button, and then bring up one of the mini screens (and can toggle the yellow button for sound/commentary), the entire sound keeps going off and then coming back on anyway. the commentary stays on for 5 minutes before going off for about 1 minute etc. (this friday, saturday, sunday evening is canada gp so if someone checks now for about the next 2 hours they will see - apparently weekend problems can't be checked?)
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Re: Sound outages on Sky red button

Sorry to hear of the issues you've had with the Sky red button gobrien.

 

Did this improve at all over the weekend during the qualifying and race?

If this is a common issue for your box to do this, we would need to look into this further, we can do this via online chat, if that's ok with you gobrien?   

 

The team can look at the issue in more depth and hopefully be able to resolve this during the chat.

 

Thanks

Steven_L

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