Sign in
Sign out
on 05-02-2019 16:05
Hi have just joined Virgin, we have 2 boxes on 1 the sound is out of sync. It is connected to a Samsung 4K tv
Answered! Go to Answer
on 05-02-2019 16:07
Assuming the TV is directly connected to the V6, try changing the audio settings to ‘Dolby to PCM’.
on 05-02-2019 21:35
Thank you for your reply, know it’s a silly question but how do I do that?
rgds
david
on 05-02-2019 22:55
Home > Help & Settings > Settings > Audio > Dolby Dolby Digital > Dolby Digital to PCM >
Found this answer helpful? Share it!
on 06-02-2019 08:07
Cheers, found out how to change to pcm. Unfortunately it was on pcm. Back to square one. Appreciate your help though
on 06-02-2019 10:02
It might be a silly question but do you also have a soundbar connected to the TV ?
on 06-02-2019 10:12
@timlinc wrote:It might be a silly question but do you also have a soundbar connected to the TV ?
Hi, no such thing as a silly question. No I don’t have a sound bar. Thank you for your reply
rgds David
on 09-02-2019 11:09
There might be a setting on the TV (not the VM box) for 'Audio Sync', if so then you could try adjusting that setting to see if it improves things.
on 09-02-2019 20:27
