Virgin Media Community

[Wilts]

Newish Samsung 49inch tv, purchased in December 2020.

Tried everything to get sound synced on BBC1 HD, but it is always about 1/2 a second behind moving of mouths. Damned annoying. UK Gold HD also another problem channel.

Yet ITV HD is perfect, so are the Sky cinema channels. Ch5 ok.

Any suggestions what i can do to rectify?

Is it the TV or is it the VM V6 box?

Regards

[japitts]

Are recordings from BBC1-HD also affected, or is it only the live channel?

How is your audio routed - is it "plain" HDMI lead to your Samsung, or are any optical connections and/or A/V amps involved in the chain? I don't have a Samsung TV, but if you can provide the model number - others may have experience.

For elimination purposes, try toggling the PCM/Stereo option under Home > Help & Settings > Settings > Audio > Dolby

[Wilts]

It is a Samsung model QE49Q80T 4K QLED Smart.

HDMI lead direct from tv to VM box.

Regards

[Roger_Gooner]

What happens if you use another HDMI input and/or another HDMI cable?

[japitts]

And a couple of questions posed previously...

Are recordings from BBC1-HD also affected, or is it only the live channel?

Does toggling the PCM/Stereo option under Home > Help & Settings > Settings > Audio > Dolby, have any effect?

[Steven_L]

Hey @Wilts,

Thanks for taking the time to post and welcome back to the community.

I have been able to locate your account and cannot see anything that would be causing issues that you're having from our side with the signal levels to the box. 

Have you been able to check to see if the ideas from the community members has helped to improve your service? 

Regards,

Steven_L

[Tizwaz98166]

I had exactly same problem. Samsung qled model.

Some HD channels were out of sync while some were perfectly fine. 

Fix: Settings > sound > expert settings > turn HDMI-eARC mode to 'auto' 

Worked for me, all audio for HD channels in sync. Hope this helps.

[Ayisha_B]

Hi @Tizwaz98166,

A warm welcome to our Community Forums and thanks for your post!

Appreciate you sharing what has worked for you 😄

If you need help with anything else, give us a shout!