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Sound on catch up channel keeps going on and off

On catch up channel the sound keeps going off and on and I've restarted tevo 6 box and it's made no difference also checked cables

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Re: Sound on catch up channel keeps going on and off

Hi there @colprit 

 

Thanks for your post. Apologies for the delay in response and to hear that you've been having issues with your TiVo box and Catch up. 

 

Are you still having these issues today? Is it only on Catch Up? Is it certain programmes or all? 

 

Thanks, 

 

 

Hollie - Forum Team


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Re: Sound on catch up channel keeps going on and off

Hi Holly b the issue is on most channels on catch up but they sort themselves out the problem one is virgin catch up the sound goes off and doesn't come back on

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Re: Sound on catch up channel keeps going on and off

I see, really sorry about this @colprit. Have you been able to check here for any area issues including On Demand? 

 

Are the issues still persisting today? 

 

Thanks, 

 

 

Hollie - Forum Team


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Re: Sound on catch up channel keeps going on and off

Hollie haven't tried today but it's happened every day the last week

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Re: Sound on catch up channel keeps going on and off

Sorry to hear about this @colprit 

 

I'll private message you now so that I can locate your account and see what's going on 🙂 

 

Thanks, 

 

 

Hollie - Forum Team


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Re: Sound on catch up channel keeps going on and off

Hollie I can't remember my memorable word we thought it only had four letters can I find it in my profile on myverginmedia

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Message 8 of 8
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Re: Sound on catch up channel keeps going on and off

Thanks @colprit 

 

Please pop back if there are any further issues, try a reboot again and check here to see if there are any further area issues, they should also be listed there. 

 

Have a great week and stay safe 🙂 

 

Thanks, 

Hollie - Forum Team


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