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Sound not working V6 box

Looking for help please. I recently brought a new Samsung t8500 uhd 43 inch TV and am pairing it with the Virgin sports bundle which arrived yesterday. After following the installation process, I only get the picture with no sound. I have spent hours trying to change settings, but nothing is working. Not sure if it is the new TV or something to do with the V6 box. Help would be much appreciated. 

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Re: Sound not working V6 box

Sorry to hear you're having issues with your TV service reinbresser.

Can you please advise if everything was working previously when your V6 box was plugged into your previous TV?  Or has The V6 service coincided with your new TV?  

Regards


Lee

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Re: Sound not working V6 box

It appears problem was with TV which has been replaced . Sound now all good. 

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Re: Sound not working V6 box

Oh that's great news reinbresser

You can now listen to Rick on repeat in all his magnificence 🙂

Regards


Lee

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