Virgin Media Community

[Chatmark]

Hi we have just started to have issue with no picture  - messed with wires done reboots and cleared the box - perfect sound but blank screen - we can see the menu and TV guide just no picture of the live tv 

[Chatmark]

Hi we have just started to have this same issue - messed with wires done reboots and cleared the box - perfect sound but blank screen - we can see the menu and TV guide just no picture 

[Martin_N]

Hi Chatmark,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your TV service. 

I have attempted to locate your details on our system but have been unable too. 

I will private message you now to get some more information. 

^Martin