Sound keeps jumping

[Racheloldfield]

For the past week or so the sound has been jumping constantly. I've reset the box, changed the sound settings as advised. Run diagnostics which did say there was a fault and then there wasn't. All the cables are tight and in good condition. It's only the TV and v6 box that I have. 

Doesn't do it when I stream through the ps5 so it's not the TV. It's driving me insane 

[japitts]

1: Is this happening on live TV? Recorded programmes? OnDemand?

2: What does "change the sound settings as advised" mean? What setting have you changed? I presume the PCM/stereo option, but you've not said.

3: Do you have any problems with your picture?

4: How is your V6 connected to your TV - is it a single HDMI lead direct and no intervening splitters or suchlike?

[Racheloldfield]

Ita happening on all live, recorded and streaming. Not the TV as I can stream fine through the ps5.

I read on a self help to change the dolby sound settings

Picture is absolutely fine.

Connected to TV with single hdmi, original set up from the engineers . TV is right in front of the virgin box on the wall so no extensions being used 

[roy247]

Try a different HDMI cable and connector on the TV.

[Racheloldfield]

Tried a different hdmi, taken out the extra bit of cable connected to the main wire to the box as there was a small extension on there for some reason aswel. Done a box reset. Done the reset at the mains too.  Disconnected everything then reconnected it all. Everything's been dusted 

I've had the box for about 6 years. Did ask for a new one when we upgraded earlier this year but was told there was no need

[roy247]

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@Racheloldfield wrote:

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I've had the box for about 6 years. Did ask for a new one when we upgraded earlier this year but was told there was no need

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So it's now a 360 box?

[Racheloldfield]

No still the v6 box. They wouldn't upgrade my box 

[roy247]

What was the upgrade you mentioned, just a bundle upgrade as opposed to a 360 upgrade which wouldn't necessarily mean you get  a new box as the V6 could have a software upgrade.

[Racheloldfield]

I changed to the volt package from the oomph bundle. I questioned getting a newer box as I've had this one a fair few years but they said there was no need. I get the volt m600 fibre. But this was done 4 months ago

[roy247]

If you didn't get a new remote then you are still using a V6 and tivo software, that small extension you removed might just be an adaptor without seeing a picture it's difficult to know what it is but if it's what I think it is I would have thought you would have picture problems as well.