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Alegna13
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Sound issues on some TV channels.

I upgraded to a V6 box last Wednesday and have been experiencing problems with loss of sound. For example, at the moment I have sound on Channel 4 and Channel 5 but no sound on ITV, BBC 1 or E4. Some of my recordings from today and yesterday have sound but others don't. It's very frustrating not being able to speak to a person on the phone to explain this.

Any help would be appreciated. 

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newapollo
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Re: Sound issues on some TV channels.

Hi Algena13,

That's not a very good start to your upgrade.

Please can you try going into Help & Settings > Settings >  Audio > Dolby Digital >  and click Dolby Digital to PCM

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Alegna13
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Re: Sound issues on some TV channels.

Thanks for the advice Dave. It was an intermittent problem, so I made the change a couple of days ago and so far so good.

Many thanks