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Sound cutting out

Hi,

Have been having issues with sound dropping out intermittently for the past week or so.

Initially it was a very brief clip every 10/15 mins but now it is happening more frequently and the dropout is for longer, even the picture occasionally goes black.

I know it's not my receiver as the issue still occurs when using the TV speakers, playing a Blu-ray is also ok.

A couple of work colleagues have also said they are having the same problem.

Is this a known problem and if so when will it be resolved as it is extremely annoying.

Thanks.

Edinburgh EH7 area

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Re: Sound cutting out

Hi gryphon2, thanks for posting.

I'm really sorry you're having issues with your TV service.  To investigate this further I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

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Re: Sound cutting out

I am also experiencing this issue

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Re: Sound cutting out

Hi Chalkywhite, 

 

Thanks for your post and sorry to hear you're having some issues with the sound. 

 

Can you confirm if you've rebooted all your boxes and checked all the cables and wires are secure?

 

Alex_Rm

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