Menu
Reply
Highlighted
  • 10
  • 0
  • 0
Tuning in
279 Views
Message 1 of 2
Flag for a moderator

Sound cutting out

I have had a V6 box for over a year with no problems, but for the last month every time I change channels with the remote the sound cuts out. I have tried a new HDMI cable and also tried different dolby settings but the problem still persists. It also cuts out when selecting options in my shows and the home page. Can anyone give me any other options to try?

0 Kudos
Reply
Highlighted
  • 684
  • 36
  • 52
Forum Team (Retired)
Forum Team (Retired)
222 Views
Message 2 of 2
Flag for a moderator

Re: Sound cutting out

Hi lilacjc,

 

Thank you for your post. We are sorry to hear you have been experiencing this issue with loss of sound when changing channels along with cutting out when viewing content through the home page. It does sound like it could potentially be a hardware issue with the V6 box itself. We would still like to have a further look into things from our side, this will require a private message in order to ask some security questions. I will follow up right away.

 

Many thanks,

 

Louis

0 Kudos
Reply