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Sound but no picture

Getting full sound but no picture. I've rebooted the box several times and changed the hdmi cable no joy so far. Box is 3 weeks old TV is two weeks old and works on Netflix and Amazon etc. 

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Alessandro Volta
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Message 2 of 8
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Re: Sound but no picture

Do you have another TV or Monitor you can put on the V6 (just briefly) to see if the fault is in the V6 output or in the TV receiving it.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Sound but no picture

No my other TV is on the wall as well to big to move 😒

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Alessandro Volta
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Re: Sound but no picture

Got a modern computer monitor ? That will work - or borrow friends/neighbours/family portable TV or monitor for 5 minutes?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 5 of 8
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Re: Sound but no picture

I swapped the hdmi cables over and the picture came back briefly I've got two hdmi cables in and tried swapping and neither give a picture. 

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Alessandro Volta
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Re: Sound but no picture

Is it a new 4K HDTV or Ultra by any chance ? I believe they need higher spec HDMI's.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 7 of 8
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Re: Sound but no picture

Yes it's a Sony 4k uhd cable have been working for last 2 weeks 

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Message 8 of 8
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Re: Sound but no picture

If the HDMI cable is good there may be a handshaking problem between the TV and V6. Try turning on the TV before the V6.
--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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