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gazcoops85
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Sound but no picture on catch up and demand

Hi when I try to watch anything on catch up or sky movies on demand I get sound but no picture.

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Katie_WT
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Re: Sound but no picture on catch up and demand

Hi there @gazcoops85

 

Welcome to our Community and thanks so much for your first post to our wall - I am sorry that you're having some sound issues on certain shows at the moment

 

I have located your account from your forum information in order to go through some checks; I see that you have two boxes with us; are you having the same issue on both boxes? 

 

Currently our systems are unable to communicate with your boxes which may mean they are switched off or on Standby/Low Power Mode. When you get a moment, please can you switch them on for us so we can take a closer look for you? 

 

Is it every asset you try on the CatchUp? Is this impacting all channels?

is it everything you try via the OnDemand menus or just Sky Cinema shows? 

 

Cheers

Katie - Forum Team


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