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lgphn
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Sound but no picture on Iplayer & Youtube

Hi

I do not get any picture when I try to play programmes through the BBC iPlayer app. The same happens on the YouTube app. I do get sound on both, just no picture. This has been the case for the last 48 hours. Netflix works fine however.

Please can someone assist? I have turned the box off and on to reset but that has made no difference. 

Thanks

Lewis

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Christy_D
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Re: Sound but no picture on Iplayer & Youtube

Good Evening,

If you can go into the Video output settings on the V6 box and enable just the 1080p and 1080p passthrough, and disable the other resolutions.

You can also lower the video resolution on the youtube app and see if this helps at all. 

See if either of these work.

Thanks

Christy


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