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Sound but no picture on BBC iplayer and Hayu

When I try watching programmes on BBC iplayer and Hayu via my V6 box I get sound but no picture, just a black screen. I've tried rebooting the box but this didn't resolve the problem. Any advice on how to resolve this would be much appreciated. 

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Re: Sound but no picture on BBC iplayer and Hayu

Thank you for your post Crazyj and welcome to our community.

 

Could we please confirm if your V6 is connected to the Hub with an ethernet cable or is it connected through WiFi? As both services stream through the internet. 

Could you also please try the below options and let us know if this works for you: 

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Thank you, Emily.

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Re: Sound but no picture on BBC iplayer and Hayu

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Hi Emily, 

Thanks for the response. My V6 is connected via WiFi and connection to virgin services was successful. 
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Re: Sound but no picture on BBC iplayer and Hayu

Thanks for confirming that crazyj. Has this improved your picture quality for the two platforms that you mentioned above? 

 

Regards

Steven_L

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