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bashypack
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Sound and picture stutter

I know this has been mentioned before and I commented on an older thread but no reply - sound and picture stutter and stop until the unit is reset nearly every time we use it - it is extremely frustrating.

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Melissa_F
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Message 2 of 13
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Re: Sound and picture stutter

Hi bashypack,

 

Thanks for your post.

 

Sorry that you're still having problems with the sound and picture stopping every now and again. 

 

Does this happen on every channel or just certain ones?

 

Do you notice it on live TV aswell as on-demand or catch up? 

 

Have you been able to try the box on another TV to see if the issue continues?

 

Let me know,

 

Thanks

 

Melissa 

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bashypack
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Message 3 of 13
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Re: Sound and picture stutter

Yes it seems to be an 'equal opportunities' problem happening on any channel at any time - it doesn't happen every single time but quite frequently and the TV has been changed.

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Melissa_F
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Re: Sound and picture stutter

Thanks for confirming.

 

Is the box a V6 and currently turned on and ready to use?

 

 

 

 

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bashypack
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Message 5 of 13
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Re: Sound and picture stutter

Yes it is a V6 and it is on standby..

 

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Melissa_F
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Message 6 of 13
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Re: Sound and picture stutter

Okay, can you please make sure the box is turned and can you do the following:

 

Go in to Home > Help and settings > Settings > Video Output.

 

Can you let me know what the video output format is showing as please?

 

Thanks 

 

Melissa

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bashypack
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Message 7 of 13
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Re: Sound and picture stutter

It is set to 2160p

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Alex_RM
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Message 8 of 13
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Re: Sound and picture stutter

Thanks for getting back to us bashypack,

 

Can you confirm if the chosen input has the words "Not supported" within the brackets on the video output screen?

 

Alex_Rm

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bashypack
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Message 9 of 13
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Re: Sound and picture stutter

No it does not.

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Zak_M
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Message 10 of 13
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Re: Sound and picture stutter

Thank you for coming back to us, 

 

Are you still experiencing these issues?  Have they been consistent since your first reported this to us? 

 

Kind regards.

Zak_M

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