This has been an on and off problems for the last 6 months now, some channels like W, Sky Movies channels, the picture goes fuzzy and is unwatchable so I have to switch channels. Right now Pretty woman and the omen are both fuzzy. This doesn't happen all the time as it would be ok for a week or more and then it goes fuzzy again. I have plenty of times turn the box off and on, reset it but it didn't help. I have also ran a service test, says no problems.
Please can someone assist me into fixing this issue, i cannot find the online chat to speak to a adviser.
If you’re watching SD channels (non HD) Virgin Media have switched from MPEG2 to MPEG4 (image compression) MPEG4 is generally pretty good, but Virgin is using too bad of a bitrate which has basically ruined a lot of SD channels!!