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Some Channels fuzzy sometimes

Hello,

This has been an on and off problems for the last 6 months now, some channels like W, Sky Movies channels, the picture goes fuzzy and is unwatchable so I have to switch channels. Right now Pretty woman and the omen are both fuzzy. This doesn't happen all the time as it would be ok for a week or more and then it goes fuzzy again. I have plenty of times turn the box off and on, reset it but it didn't help. I have also ran a service test, says no problems. 

Please can someone assist me into fixing this issue, i cannot find the online chat to speak to a adviser.

Thanks Charlotte

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Re: Some Channels fuzzy sometimes

If you call Virgin (150 from a landline, 0345 4541111 from any other phone) when the problem is happening, the adviser can check your signal levels remotely while you're on the phone.

Assuming a reboot (try it yourself first) hasn't resolved it, they should be booking an engineer visit for you.

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Re: Some Channels fuzzy sometimes

If you’re watching SD channels (non HD) Virgin Media have switched from MPEG2 to MPEG4 (image compression) MPEG4 is generally pretty good, but Virgin is using too bad of a bitrate which has basically ruined a lot of SD channels!!

 

HD channels unaffected 

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Re: Some Channels fuzzy sometimes

Hiya, its not the SD definition as its happening with HD channels.

Looks like i will have to call when its fuzzy, at moment it is ok for now.

thanks

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