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Jefferz88
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Sky sports PL hd and BTsport2 not working

Hi all, 

I noticed on Saturday night when trying to watch the UFC that my BTsport 2 channel isn't working. After looking further I noticed that my sky sports PL HD isn't working either. All other channels seem to be OK but these two are just constantly glitching and coming up with error code W02. I checked all cables and tried reboots but still didn't solve the issue so an engineer came and changed the TV box but left before my channels fully started again and even with the new box I've still got the same problem. Any ideas what this could be?

 

Thanks

Matt

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Emily_G
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Re: Sky sports PL hd and BTsport2 not working

Thanks for the post Jefferz88 and welcome to our community.

 

Can we please confirm how the channels are since your post?

 

If still having some trouble we recommend rebooting the Tivo box and if needed follow the below steps to refresh the service:

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Thanks, Emily.

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