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Sky has allowed customers to pause their sports subscription during the coronavirus outbreak.

Sky has allowed customers to pause their sports subscription during the coronavirus outbreak.

The broadcaster announced the change after their sports broadcast schedule was drastically reduced due to fears over the spread of the disease.

Many customers have been trying to suspend their paid subscriptions to sport TV packages since the news that dozens of competitions across a range of sports have been postponed because of Covid-19.


Among the sports scheduled to be shown on Sky Sports, every Premier League match has been suspended until next month, and the England cricket team’s planned tour to Sri Lanka has been cancelled.


Sky: ‘You will not be charged a fee’
Sky had initially said that customers would have to pay a hefty penalty if they wanted to cancel their subscriptions before the contract had ended.
But in a statement on Tuesday, March 17, the company said: "While we expect that many of the recently postponed sports events will eventually go ahead, if you wish to pause your sports subscription in the meantime you will not be charged a fee to do so or be held to any notice period.

"Meanwhile we continue to provide high quality content across all of our 11 sports channels."

How do I pause my subscription?
Unfortunately, Sky said that customers will not be able to pause their subscriptions online. Instead, people who want to suspend their payments will need to call the company directly, on 0800 151 2747.
But demand for the phone centre is reported to be extremely high, with many frustrated customers complaining of lengthy waits before getting through, and others saying they received a recorded message telling them the call centre was closed.

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Re: Sky has allowed customers to pause their sports subscription during the coronavirus outbreak.

What are Virgin going to do? No live sport.  Slow response 

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Re: Sky has allowed customers to pause their sports subscription during the coronavirus outbreak.

Waited 40 minutes this morning to ask Virgin this question.

Was told pausing Sky Sports not an option could only cancel with 30 days

notice. Upon rejoining would have to pay an increased monthly subscription.

THis is very off hand by virginmedia. Not impressed at all - may have to revert to

Skly direct after many years with Virgin.

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Re: Sky has allowed customers to pause their sports subscription during the coronavirus outbreak.

What they usually do, say nothing and hope customers just keep on paying the  (inflated) bill.

Expecting VM to actually be 'proactive' and come on here and offer us something, is basically like expecting the sun to come up in the West.......

They will keep 'schtum' on this until they are forced to say something, which will then probably be along the lines of 'we will wait and see how things develop, and make a decision in the near future' type statement, but still charge us for the whole show....

 

You read it here first!!

 

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Re: Sky has allowed customers to pause their sports subscription during the coronavirus outbreak.

Sky direct customers have been told they can pause with no admin fee being applied - but when they restart they will loose any current discount they have.  Some people have big discounts.


@cparksaint wrote:

Waited 40 minutes this morning to ask Virgin this question.

Was told pausing Sky Sports not an option could only cancel with 30 days

notice. Upon rejoining would have to pay an increased monthly subscription.

THis is very off hand by virginmedia. Not impressed at all - may have to revert to

Skly direct after many years with Virgin.


 

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Re: Sky has allowed customers to pause their sports subscription during the coronavirus outbreak.

It seems Sky are now honouring any discounts.

Rather than freezing the subscripition - they actually add a credit to the account which is equal to the subscription.

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Re: Sky has allowed customers to pause their sports subscription during the coronavirus outbreak.

So, Virginmedia? Any responses?

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Re: Sky has allowed customers to pause their sports subscription during the coronavirus outbreak.

Thats exactly what i was told

I contacted them earlier & person on chat told me no i cant cancel ad it takes 30 days & thry told me itvwill be back by 3rd april. Told then there is no life sport for the foresesble but apparently there id.

now its been announced we should be auto paused

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Re: Sky has allowed customers to pause their sports subscription during the coronavirus outbreak.

Other service providers with exception of Virgin are pushing sports related subscriptions. 

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Re: Sky has allowed customers to pause their sports subscription during the coronavirus outbreak.

Pausing
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