Hi I’ve subscribed to sky cinema on my virgin media package it’s giving me the sky cinema channels but not letting me on demand to pick to watch films it’s saying upgrade to watch why is this when I’ve subscribed
It might take a little longer for the on demand section to work, however you can try and force it
Using your remote control go to Home > Help & Settings > Help > Virgin TV > go up to the top of the screen then TV Care and press OK > Missing Channels.? > Refresh my channels list
This may take around 15/20 minutes to complete.
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Welcome to the Community and thanks for posting,
Our apologies for the delay in response.
Have you been able to access the OnDemand feature since your last post to us? if not, please do let us know and we will be happy to look in to this further.