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Timcypher
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Sky cinema on-demand not working

When I try to play a movie on the V6 box using Sky Cinema on-demand, I get the Virgin TV spiel at the start, but the movie ultimately does not play.  I get an error saying that the content is temporarily unavailable with a code of 604.

It works fine using the Virgin TV Go app on my iPad, just not on the TV box.

Any ideas what could be wrong.  I’ve tried restarting the box multiple times, but no joy.

Thanks in advance,

Tim

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BenMcr
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Re: Sky cinema on-demand not working

Have you followed the help here

https://www.virginmedia.com/help/virgin-tv-error-codes/604
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Timcypher
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Re: Sky cinema on-demand not working

Thanks - I gave that a try and it worked.  Wonder why this suddenly started happening as it was working a couple of weeks ago.

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BenMcr
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Re: Sky cinema on-demand not working

A recent update to the V6 has enabled HDCP 2.2 when it's set to output at Ultra HD for Virgin On Demand and apps.

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japitts
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Re: Sky cinema on-demand not working

There has been a software update to V6 boxes rolling out recently, which enforces HDCP 2.2 support on all your equipment when watching VOD in 2160p.

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Timcypher
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Re: Sky cinema on-demand not working

Thanks once again - that certainly explains it.

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