Last week, I received an upgrade to Sky Entertainment and Cinema Ultra HD as part of the Ultimate Oomph package. Around 24 hours after making the call, the contract was amended and I had access to the UHD content.
I am now noticing that often - in the evening - the Ultra HD subscription 'disappears' and I am locked out of the content being told to 'Upgrade to watch'; however, during the day, it is included in my package. I have tried a soft reset of both V6 boxes and tried to reconnect to the Virgin Media service; however, this does not resolve the issue.
Please could somebody advise why I am unable to access this content at a time when I actually want to watch it?
Yes, and to add, the Virgin Media Ultra HD channel and its associated on demand content works fine, as does BT Sport Ultimate. The probem is exclusive to Sky UHD content and the box once again thinks I do not have access to this, despite it being reflected on my contract.
The resolution of the box is set to 2160p and signal received by both television sets. I believe this to be an issue at Virgin Media's end, not mine.
Yes, and there are two very capable TV sets. Also, when UHD was listed as included in my package, it worked fine on another 1080p display. This is clearly a subscription issue at Virgin Media's end, not my hardware.
I am satisfied that this has now been resolved following a call to Customer Support; it was indeed a subscription issue. For the past couple of days, all Sky UHD content has been available at any time.