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Joy3
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Sky Sports

Hello!

added Sky Sports Channels to the package yesterday afternoon. Any idea when I will be able to access them? I have rebooted the V6 box several times.

Thanks!

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japitts
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Re: Sky Sports

How did you add the channels? Was it via self-service/online, as these are manually added by C/S agents within 24hours or so.

If you did it over the phone, it should be virtually immediate.

Also make sure you're checking the SD channels on 511-520, unless you're paying the HD supplement. The HD channels in the 501-510 range aren't included as standard.

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Joy3
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Re: Sky Sports

Thanks. I did do it over the phone, just checked and still no access. Will check after 24 hours and see what happens.

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japitts
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Re: Sky Sports

You could also try following Home > Help & Settings > Help > TV Care > "I'm missing some channels".

Make sure your box has a recent (in the past 6 hours) connection too, under Help & Settings > Settings > Network.

It's possible that the channels haven't been activated due to human or computer error, of course.

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Joy3
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Re: Sky Sports

Will try that thanks. If no luck will try to ring someone.

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Joy3
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Re: Sky Sports

Looks like it was a problem with the automated phone service. Managed to get to speak to someone on the phone. All sorted now.

thanks for the help

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