I'm sorry to hear you've been experiencing some problems with the Sky Sports HD Premier League channel. I've been able to locate the back end of your services and can see that one of the tuners on your TV box has failed which will be the root cause of the issue, as we aren't aware any issues with this channel on a wider scale.
I'm going to pop you over a PM so I can arrange an engineer visit for you so that the TV box can be replaced. Please do look out for my message over at the purple envelope.
Glad we could get this booked in for you, if you need to change the appointment or just want to double-check the time you can do so here, on your my virgin media account under Help> Orders and Appointments.