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Sky Sports F1 red button still blanking sound

still an issue with sound blanking on virgin cable red button on sky sports f1 channel (happens every year) - channel 516 (i don't have the hd version).

press the red button and select an onboard view then yellow button for commentary - it keeps blanking the sound every few minutes.

happens every year - still not sorted after about 4 years.

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Re: Sky Sports F1 red button still blanking sound

Hi gobrien,

I'm unable to check on either the HD or SD channel as no red button interactive events at present 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Sky Sports F1 red button still blanking sound

the race is on sunday at 2.10pm

apparently hd is ok - so i was told last season.

the fault occurs in practice, qualifying, race etc

the 2020 event schedule - www.formula1.com/en/racing/2020.html

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Re: Sky Sports F1 red button still blanking sound

HI gobrien, thanks for contacting us and we are sorry to hear that you are having issues with the steam, how was the race, did you continue to have issues? Do you have another box you can check to see if you are getting the same issue? Chris 

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Re: Sky Sports F1 red button still blanking sound

it was the same in the race (worse actually) - will check the other box during f1 this weekend - in the past it has been the same though.
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Re: Sky Sports F1 red button still blanking sound

Please let us know if the problem persists on the next race on multiple boxes. If the issue still happens we may need to change the box. Let us know how it goes ^Chris 

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Re: Sky Sports F1 red button still blanking sound


and can you check other boxes too please?

in 3 years or so nobody at virgin has done that (no point in changing the box if that isn't the problem) - the only thing discovered by virgin so far is that the sky sports f1 hd channel doesn't have the problem - i have the sd version.
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Re: Sky Sports F1 red button still blanking sound

We will send you a private message to get this looked into for you. Chris. 

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Re: Sky Sports F1 red button still blanking sound

Hi gobrien

 

Not a problem and have a good rest of the day.

 

^Chris. 

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Message 10 of 23
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Re: Sky Sports F1 red button still blanking sound

 

(live friday practice update)

just to confirm the fault is still there - have checked both boxes and the same fault on each - live coverage ends at 11.30am so check the feed at your HQ by then.

 

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