I received an email Wednesday with offer of Sky Sports for £22 a month, I clicked on the link and the form was auto populated. I clicked on the the Buy Now but it said there was a problem. In the part of the form for House Number or Name it had and exclamation mark but the form couldn't be amended.
Despite that I received a confirmation email saying:
"We’ve got your request to order an add-on or extra, to give your package a little more oomph.
You’ll receive an email from us soon to let you know when it’s been added to your package, and to confirm any price changes to your monthly bill."
That was three days ago now and Sky Sports hasn't been added yet so I'm not sure if the request was registered.
Was this an online offer or emailed? Are you able to screenshot it? Obviously remove any identifying info and allow time for approval.
Your other option is to call into C/S and raise this, but be expectant of the agent querying this point and pointing out how HD is normally extra. There have been errors with online offers in the past, but marketing is usually pretty careful around Sky HD.
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