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Sky One on demand

Anyone else unable to watch certain series, tried to watch series one of strike back and says I need to upgrade to watch. Other shows seem ok, same with Stella and most other series of strike back?

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Message 2 of 11
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Re: Sky One on demand

Same here.  Originally thought I was because the TiVo box I was trying to watch on was a new addition but tried the old one (had for over 2 years) and it says the same 'upgrade to watch' also it's on Stella and all the strike back boxsets 

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Re: Sky One on demand

OnDemand shows broadly fall into two categories - "CatchUp" which is immediately after broadast and generally for 30days, available inclusive to all packages. Then "Boxsets" which is most other stuff - so old series, reruns etc, and is only available to "Full House" or "Maxit" customers.

Without having checked any of these, which TV package are you on?

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Re: Sky One on demand

I'm on the ultimate oomph package so have maxit TV 

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Re: Sky One on demand

I have maxit tv so should be able to watch sky one on demand. I spoke to customer services about this on Tuesday and was told they were aware of the problem and it would be sorted out shortly. That was 4 days ago and still can’t watch programmes I’m paying for.

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Re: Sky One on demand

If it's any consolation, I've tried a few sample episodes of those series (I'm Full House) and they play ok

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Re: Sky One on demand

Just spoke to customer services again and they said that this is a known fault and will be fixed by 16th August.

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Message 8 of 11
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Re: Sky One on demand

Been getting this error today and yesterday, have full tv package and always been able to watch sky one on demand, any known faults?

 

Thanks

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Re: Sky One on demand

Hi there @Matt37washy

 

Cheers for your post - sorry that you were having some issues over the weekend with your Catch-Up. 

 

I've checked a few shows and all seem to be playing ok here in the office - are you still having the issue at home? 

 

If so, can you try a reboot and test again. If you're still having the issue after that, pop back with what shows you're having an issue with and we can investigate further. 

 

Have a check of a few different ones and keep us posted. 

 

Cheers

Katie - Forum Team


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Message 10 of 11
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Re: Sky One on demand

I'm having the same problem with Sky One On Demand. The following box sets are among those affected:

Living the Dream

Karl Pilkington: The Moaning of Life

Galapagos with David Attenborough

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