Sky Cinema issue error code 669

[nashbeach]

I cannot watch any films, any advice ?

[Paulina_Z]

Hi @nashbeach,

Thanks for coming back to us and for keeping us updated on this issue. I can see that our colleague is looking into this with you via Private Messages. 

Please keep them updated on this so we can help further.

Thank you.

[nashbeach]

In the end Virgin put in a new box, all working fine still !